Refund policy
Returns & Refund Policy - Digital Media:
All products sold on this website are non-refundable, due to the nature of the products being digital with significant value and the inability to actually 'return' a physical product. All subscriptions within the app can be managed at golfwod.swinguapps.com
Returns & Refund Policy - Merchandise and physical products:
We ask that before any returns are submitted or completed that you contact the GOLFWOD team via train@golf-wod.com.
Due to the nature of the product and our fulfilment capability, we use the policies from our fulfilment partners, they are as follows:
Printful only offers refunds for damaged or mislabeled products, not for buyer’s remorse. Please read all descriptions, including sizing, before purchase and contact the GOLFWOD Team if you have an questions based on this. The Team will also endeavour to help with returns for any reason, please contact train@golf-wod.com in this circumstance.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please contact the team on train@golf-wod.com so we can further the problem report.
The return address is set by default to the Printful facility:
- Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility. Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
- Packages sent out from our Latvian facility are automatically returned to Lidostas parks, Marupes novads, Latvia LV-2167.
- Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
- Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders).